Author: Sharon Housley
Mastering the art of managing customer complaints can seem like a thankless job, but keep in mind that for every customer that shares their worries, concerns or complaints, there are likely more that did not express their dissatisfaction, and instead simply moved on to a competitor. Customer complaints can, and should be treated […]

By: Allyn
1. Be Prepared…
Let’s face it…you can please some of the people all the time, but you’ll never manage to please all of the people all the time. There will be unhappy customers…that’s the way life is. There’s not a lot you can do about it…or is there? Being prepared to take a loss to […]